Refund Policy

RETURNS POLICY

• Returns can be requested within 14 days from the date you’ve received all your items.
• Please note that the customer will be responsible for all return shipping costs
• If a dispute or chargeback is opened, the processing time of refund would take up to 75 days. Kindly contact our support team at info@kouvrfashion.com for any questions or requests.
• If your order is purchased through store credits accumulated from previous returns, the order is not eligible for return.
• Purchases made using compensatory Store Credits are non-refundable.
• All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
• Items marked with the FINAL SALE message cannot be returned unless faulty. 
• We do not offer refunds for final sale items, change of mind or incorrect sizing.
• Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the Kouvr Warehouse undertakes strict quality control on every item prior dispatch and upon receiving return).
• Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
• We do not issue store credit or refund on original shipping charges.