Shipping Policy - VERSION 2 (FENLO FORM)

Order Processing & Dispatch

Fenlo Form is an online-only retailer. Orders are fulfilled from our distribution centers in China, Turkey, and Vietnam. Individual product origins are listed on each product page.
Orders are typically dispatched within 1–2 business days (Monday–Friday, excluding public holidays).
During peak periods (including sales events, holidays, or high-volume seasons), dispatch may take up to 48 hours.
Custom or made-to-order items require additional processing time of 3–5 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Once an order has been dispatched, changes or cancellations are no longer possible.

Shipping Timeframes (Estimated)

Shipping timeframes begin after dispatch, not at the time of purchase.
Estimated delivery times:
- United States: 5–8 business days
- International Orders: 6–12 business days
Please note:
- Delivery times are estimates only and are not guaranteed.
- Delays may occur due to customs processing, carrier delays, weather, or high-volume periods.

Order Tracking

All orders are shipped with tracking.
A tracking number will be sent to the email address provided at checkout once available, typically within 24–48 business hours after dispatch.
If you do not receive your tracking email, please check your spam or junk folder.

Courier & Delivery Requirements

Most orders require a signature on delivery.
If no one is available at the delivery address, the courier may leave a notice or attempt redelivery.
International customers may need to contact the courier directly to reschedule delivery.
DHL Express does not deliver to PO Boxes.

International Shipping, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the customer's responsibility.
Fenlo Form does not collect, estimate, or control customs fees.
Refused or unpaid duties may result in the parcel being returned, destroyed, or abandoned by the carrier.
If a parcel is returned to sender due to unpaid duties or unsuccessful delivery attempts, any return costs incurred by the carrier may be deducted from the issued store credit.

Shipping Restrictions

Shipping availability may change due to carrier limitations or regulatory restrictions.
We do not currently ship to certain countries or regions. Customers will be notified at checkout if shipping is unavailable to their location.
For DHL-specific delivery requirements:
Some countries require a PO Box address
- Others require a street address only
- Customers are responsible for ensuring accurate delivery information.

Pre-Orders

Orders containing both in-stock and pre-order items will be shipped together once the pre-order item becomes available.
To receive in-stock items sooner, we recommend placing separate orders.
Pre-orders cannot be cancelled once placed.

Undeliverable & Return-to-Sender Orders

If an order is returned due to:
- Incorrect or incomplete address
- Failure to collect from courier
- Repeated unsuccessful delivery attempts
- A store credit will be issued for the value of the items only. Original shipping costs are non-refundable.

Delays, Lost or Stolen Packages

While we work closely with our shipping partners, delivery delays can occur due to circumstances beyond our control.
Fenlo Form is not responsible for courier delays, customs processing delays, or packages marked as delivered by the carrier.
Once tracking confirms delivery, responsibility for the parcel transfers to the recipient.
If you believe your package is lost in transit prior to delivery confirmation, please contact our support team so we can assist with a carrier inquiry.

Customer Support

For shipping-related inquiries, please contact our customer support team through our website or email. We aim to respond promptly and assist where possible.

Important Notice

Shipping timeframes may be affected by global events, public holidays, peak seasons, or carrier disruptions. This policy is subject to change without notice.