NEED TO RETURN YOUR ORDER?
Easy! If you are not in love with the product that you have purchased, Kouvr will provide you with full store credit.
RETURNS POLICY
Items must be returned within 14 days from the delivery date. All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
Returns are processed at our Canadian facility. Refunds will be processed within 5-7 business days.
Items marked with the FINAL SALE message or hygiene-risk products cannot be returned unless faulty We do not offer refunds for final sale items, change of mind or incorrect sizing.
Customers who have received an incorrect item or products with a manufacturing fault will receive a refund.
Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
Kouvr is not responsible for return shipping costs. We do not issue refunds on original shipping charges.
Read the full terms & conditions of our Returns Policy
