Matthias

At Kouvr Koncepts we do things a bit differently in the fact that we are a direct-to-consumer business. We take inspiration from nature to create modern, high-quality products that are made with impeccable quality and stunning designs, without the high cost.

Through our eco-design house, we have been working to create sustainable pieces for the home that are timeless and long-lasting. As we move forward we are committed to minimizing our environmental impact from our eco-friendly designs to reducing our use of plastic in our packaging.

We ship worldwide for our products under 10 lbs. Larger products that are greater than 10 lbs, we only ship to the USA and Canada. There are a few exceptions such as Hawaii, Alaska, Puerto Rico, and Nunavut.

Working on a big project? Feel free to reach us at info@kouvrfashion.com and we will do our best to accommodate.

We believe in transparent pricing. We don't hide shipping fees within the product price under the guise of free shipping. This helps us communicate the true value of our products to customers. Standard shipping is $159 on all orders unless there is a free shipping promotion.

For in-stock orders, Standard will take an estimated 1-4 business days for processing and an estimated 1-3 weeks for transit in Canada and the US.

For custom orders, lead time is an estimated 24-26 weeks. This estimated time frame is an all-encompassing lead time from the start of production to delivery. For more information about our Custom Order Policy and the Custom Order lead times, please see the Store Policy page.

Standard shipping includes a delivery to the threshold, described as the "first dry area or garage", or lobby/service area of a high-rise building.

We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with a product you can notify us via the contact form on our Contact Us page and our team will provide all of the details for initiating a return. Products need to be returned within 30 days from the delivery or pick-up date in original packaging and in like-new condition to be accepted.